Leadership
I have extensive experience growing UX Research teams from the ground up. As the first UX Research hire at Zoom during the pandemic, I spread headed establishing UX Research operations & practices within the organization. This included UX Research integration into Product and Design roadmapping and planning. As well as, establishing insights repository to help insights dissemination and democratization across the organization.
Methods
User Interviews
Survey Design
Usability Testing
Design Thinking
Customer Journey Mapping
Personas & Segmentations
Remote Testing
User Acceptance Testing
Empathy Mapping
Data Visualization
Diary Studies
Card Sorting
Low-fidelity Prototyping
Usability & Design Tools
Communication & Project
Management Tools
Soft Skills
Excellent Verbal Communicator
Team Oriented
Adaptable
Critical Thinker
Strong Voice of the User
Resourcefulness
Organizational
Proactive
Strategic Planner
Diligent
Lifelong Learner
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