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How I work
I have experience with a broad range of user research methods. I rely on a mix-method approach, utilizing quantitative, qualitative, & design thinking skills. This allows me to select appropriate method (s) based on stakeholder requirements and what will produce the correct insights to answer research questions.
Methods
User Interviews
Survey Design
Usability Testing
Design Thinking
Customer Journey Mapping
Personas & Segmentations
Remote Testing
User Acceptance Testing
Empathy Mapping
Data Visualization
Diary Studies
Card Sorting
Low-fidelity Prototyping
Usability & Design Tools
Communication & Project
Management Tools
Soft Skills
Excellent Verbal Communicator
Team Oriented
Adaptable
Critical Thinker
Strong Voice of the User
Resourcefulness
Organizational
Proactive
Strategic Planner
Diligent
Lifelong Learner
Approaches
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